Mediation is a dispute resolution process in which the parties, assisted by a trained mediator, identify the issues in dispute, develop options, consider alternatives and endeavor to reach an agreement.
The role of the mediator is to first help the parties set an agenda and decide what the desired end goal of mediation will be. However, it is not the mediator’s job to achieve the outcome, but to guide the process in an informative way. The mediator then neutrally facilitates communication and problem solving to assist both parties to work towards the end goal. Mediators do not provide legal advice, however they may assist the parties to record their agreements.